Class Policies & FAQ
Classes are limited in size and filled on a first-paid, first-serve basis. Pre-payment in full is required at the time of registration.
All classes typically require 5 people for the class to be held. It is at the instructor’s discretion to hold a class with fewer than 5 people registered. FOR THIS REASON – it’s important to register early so we can inform the instructors and give you the best service!
As a courtesy to others, no babies or children under 10 are allowed. Children 10 and up are welcome to attend if they have paid the regular class fee and are accompanied by an adult registered for the same class.
Arriving for class:
Please arrive early for classes, as they will begin on time. This also provides you with the opportunity to purchase any needed supplies prior to the start of class..
What to bring:
All classes require each participant to bring basic supplies & tools. We recommend the following as a standard kit:
- 12″ paper trimmer
- Adhesive (tape runner/other double sided tape, glue stick)
- Foam squares or pop dots
- Black and/or brown journaling pen
- Other items that may be needed (which will be included in the class description)
Any product or tool that you don’t have can be purchased on the day of the class at a discount! All registered students receive 10% off all regularly-priced merchandise purchased immediately before or after the class. Special discounts on COPIC markers & pens are available with paid registration and apply ONLY to those listed by the instructor for the current class. Colors not listed may be purchased at the standard 10% discount.
Instructors spend a great deal of time preparing for each class, and in many cases special and/or additional product has been ordered specifically for the class. For this reason, we must ask for adequate notice if for any reason you will not be able to attend once you have registered for a class. Please note that class fees are not refundable.
If you will be unable to attend a class, notice must be given a minimum of 72 hours before the class meets to receive a store credit or transfer your fee to another date. Otherwise, you can ask for a class pack to be held for you at the front counter of the store after the class session. We will be happy to hold your class pack for you up to 30 days. If you are unable to pick up your class pack within 30 days following the class, you will forfeit your class pack and class fee.
Cancellations made less than 72 hours before the class meets will not be eligible for store credit – class packs will still be available unless otherwise stated prior to registration.
If a class must be cancelled BY THE STORE due to low registration, instructor not available, inclement weather or emergency, we will attempt to reschedule the class for a future date. If a new date is not possible, a full refund will be offered to all registered participants. If a registered participant cannot attend on the postponed date, we will issue a gift card for the price paid or provide a class pack at the participant’s option.